How can we help?
Answers to the questions we hear most. Can’t find what you need? We’re a message away.
Getting started
What is AthleteScout?+
A curated, verified showcase where athletes (and their families) build an athletic résumé, host a public profile, and become discoverable by college programs and recruiters. Creating a profile is free.
Is it really free to start?+
Yes. A profile, your résumé, and a public shareable page are free — that's the front door. Paid plans add verification, featured placement, full video/stats/history, a PDF résumé, and 'who viewed you' analytics.
Which sports do you support?+
Soccer first, but onboarding captures every sport an athlete plays so your profile grows with you as we expand.
Profiles & verification
What does the 'Verified' badge mean?+
It means we checked the facts stated on a profile. It is a credibility signal — not a guarantee of athletic ability, a ranking, or a prediction of recruitment.
Do you guarantee a scholarship or a roster spot?+
No — and we never will. We sell presentation, credibility, and visibility, not outcomes. Anyone promising guaranteed scholarships, transfers, or placements does not speak for us.
Plans, payments & privacy
How does billing work?+
Paid plans are billed securely through Stripe. Subscriptions renew automatically and you can cancel anytime from your billing portal, keeping access through the end of the paid period.
My child is under 18 — how does that work?+
A parent or legal guardian creates and controls the account, provides consent, and decides exactly what is published. You can review, edit, or delete your child's information at any time.
Delivery & turnaround
How fast do digital guides arrive?+
Instantly — guides and templates are delivered right after checkout, with an email link as backup. No waiting.
How long does a Verified Evaluation take?+
We target 5–7 business days from when we have your video and details, since a qualified evaluator reviews each one. We'll tell you if anything's delayed.
What about video editing or showcase reports?+
Turnaround depends on scope and is stated at purchase — typically 7–14 business days for video work. We confirm a delivery date up front.
What if delivery is late?+
If we miss the window we committed to and can't make it right quickly, you're entitled to a refund per our Refund Policy. We'd rather be honest than overpromise.
See also our Terms, Privacy Policy, and Refund Policy. AthleteScout helps you present, verify, and share your athletic résumé — we do not guarantee scholarships, roster spots, or any specific outcome.
