Refund Policy

For one-time digital purchases — Coach Email Playbook ($19), Highlight Video Blueprint ($29), Recruiting Playbook ($49), and the Toolkit Bundle($59) — if the playbook genuinely didn’t help you, email us within 7 daysof purchase and we’ll refund you in full. No return needed. No questions beyond a one-line reason so we can improve.

Verified Premium ($15/mo), Family Plan ($19/mo), Coach Pro Tools ($29/mo), and Club Account($199/mo) each include a 7-day free trial. Cancel any time during the trial in your billing portal and you won’t be charged. After the trial, cancel any time to keep access through the end of the current paid period; we don’t pro-rate partial periods. If you were charged for a renewal you didn’t intend and haven’t meaningfully used the period, email us within 7 days and we’ll issue a courtesy refund.

Optional verified evaluations involve real human review work. You may request a refund before the review has started. Once an evaluator has begun, the fee is non-refundable — but if we cannot complete the service for any reason, we refund you in full.

Event registrations follow the cancellation window stated on each event’s page (typically full refund up to a set date, partial after). If we cancel an event, you receive a full refund or a transfer to a future event, your choice.

Sign in to your AthleteScout account, go to Billing, click Manage subscription — this opens the Stripe customer portal where you can cancel, change plan, or update payment method. Cancellation takes effect at the end of your current billing period. You do not need to email us to cancel.

Email support@athletescout.ai with the email address on your order and what you bought. Approved refunds go back to your original payment method, typically within 5–10 business days depending on your bank. This policy doesn’t override any non-waivable rights you have under your local consumer law.

If something went wrong with your purchase, please email us first — we’ll usually resolve it faster than a chargeback and without your card issuer’s involvement. Filing a chargeback without contacting us first may result in your account being suspended pending resolution.